Hosted Clients - How to Reset Expired Passwords on macOS & Chrome OS (Remote Desktop)

Please follow this guide to reset your FAME hosted server password.

Step 1: Delete the workspace.

Select the trashcan to the right of where it says "FAME-HOSTING-FREEDOM."

Step 2: Add a Workspace.

In the top-middle, select Workspaces. Then select Add Workspace.

Step 3: Enter the Workspace URL. (Provided Below)

Enter this Workspace URL: https://rdweb.wvd.microsoft.com/api/arm/feeddiscovery

Then select Add.

Step 4: Select Use another account.
(If this is not an option, then simply enter your '@fame-freedom.com' account name.)

Step 5: Enter your FAME hosted server username.

(Example: JSmith@fame-freedom.com)

Step 6: Select Forgot my password.

Step 7: Select I forgot my password.

This will allow you to reset your password and reset expired passwords!

Step 8a: Enter your phone number or email.

This will send the verification code to the phone number or email you used when setting up the Remote Desktop for the first time.

Step 8b: Enter verification code.

Step 9: Approve Authenticator App notification.

This will send a notification to the phone you used when setting up the Remote Desktop for the first time, asking you to approve.

You need the Microsoft Authenticator App to perform this step, which can be found here. You can also search for 'Microsoft Authenticator' in your app store, in the event it was removed from your phone after the initial account setup.

Step 10: Enter new password.

Minimum Password Requirements:

• Cannot be a previously-used password
• Cannot contain an 'easily guessable' phrase (account name, school name, etc.)
• Must be at least 13-characters in length
• At least 1 uppercase letter (A through Z)
• At least 1 lowercase letter (a through z)
• At least 1 numeric character (0–9)
• At least 1 non-alphanumeric or special character ($, #, &, *, etc.)

You can now re-add your workspace, just like you did in the initial setup. If you're unsure of how you did that, please review steps 2-4 of the setup guide (click here).

Every 365 days, you will be required to reset your server password in the Remote Desktop application.

If you have any questions or concerns, I encourage you to Submit a Request, try our Live Chat, or call our Support Line at 1-800-327-5772 x 6.