In order to better serve our customers, FAME has made some amazing improvements to our customer service and tech support teams. We appreciate our customers, and we strive to make sure it is as easy as possible to contact us with any questions or issues that you may have. Be sure to check out our FAME Help Center, which is full of great articles, including guides for new users, product updates, product-specific help articles, and more.
- Enter as much detailed information as possible (screenshots help!)
- Put your FAME School Code in the subject line or message.
- Keep your contact information up to date. Please let us know of any new additions to your school.
To contact support, there are three ways to reach us:
- Opening a ticket
- Live Chat
We recommend that you contact support by opening a ticket. To open a ticket, click the Submit a Request link at the top of any page in the Help Center. When you log in to the Help Center, you are able to see the status of all your past and current tickets. We strive to answer all requests by 8 business hours, and the majority of cases are answered within five business hours. 66% of cases are solved within 24 hours, and 88% of cases are resolved within a week. We added several people to our team, enabling us to answer your questions much sooner and drastically decrease our backlog. We are also proud to announce that our customer satisfaction rating is 99.2%!
You can also open a live chat, which can be found in the bottom right corner of the FAME Help Center. This will immediately put you in contact with a FAME employee. It is recommended that you use this option when you need a quick response. More than 80% of calls and chats are answered right away. Please keep in mind that not everything can be solved via live chat. If this arises, we will open a support ticket or schedule a call.
Lastly, you may call FAME Support at 1-800-327-5772. If we are experiencing a higher-than-average call volume, you may leave a message and we will call you back as soon as possible.
All cases, whether made by ticket, chat, or call, will be answered by close of business on Fridays.
No matter what kind of help you need, FAME’s support team is here to help. Whether through live chat on our website, a helpful phone call with one of our representatives, or submitting a support ticket to our team online, we’re dedicated to providing the best possible customer service. Our improvements to the customer support process have been made with you in mind, so don’t waste time struggling with issues or questions - Contact our support team today for friendly help and timely solutions!
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