What is FAME doing to assist schools during this crisis:
FAME is offering a free hotline, maintained by trained staff to answer your questions based on the most current information available to us. Please call FAME customer support to get immediate assistance 800-327-5772 option 1
- There is no charge for questions regarding COVID-19, we are here to support you.
- We have partnered with Online Testing Group (OTG) who is offering free on-line testing services for your students through June. https://www.onlinetestinggroup.com
- We have also partnered with dialogueEDU, an LMS application, providing expedited on-line platform and services for online training, grades and attendance. https://dialogedu.com
- Due to the need to cancel our annual conference, we will be offering important sessions online in the weeks ahead.
- FAME understands the financial burden of the school closure and loss of revenue and will work with you during this period. If you have financial issues, please contact Kathy Cahill at AR@fameinc.com .
- If FAME is your Third Party Servicer, send us your approvals for temporary Distance Education (DE) programs, so that we can continue to draw down funds. Send them to Nancy McCallum at email@example.com
- Watch for email updates from FAME and postings on our website regarding regulatory changes, enhanced communication methods and Community Outreach COVID-19 webinars hosted by FAME.
- If you need to temporarily shut down your school and you would like to turn your cash off, please contact Customer Support through the Help Center.
The customer service and Live Chat has gotten very poor with FAME. One would think if you were needing assistance with Live Chat that it would not take over 15-20 mins for someone to acknowledge you. If you call FAME for assistance, you are listening to music for over 15-20 mins only to be asked to leave a message that usually is not returned to you. FAME really needs to evaluate exactly how important its customers are to them. The customers are dealing with COVID also and making the best of it even while working from home at times too.
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