We offer many different ways to get your questions answered or the help you need with our products or services. Each support channel offers different benefits and we encourage you to use the channel that makes you feel the most comfortable.
We have an ever increasing collection of Help Articles and videos available in our Help Center. The global search will return results separated by Knowledge base and Community articles. Knowledge base articles are help articles created by the experts at FAME. Community articles are posts created by other customers. You may find a feature suggestion related to your question. Voting on feature suggestions is a good way to tell us what new features you would like to see in our products. Not all feature suggestions are done, but the more votes a feature suggestion has, the more likely it is to get the attention of our Product Management team.
Online Support/ Submitting A Ticket
You can open a request for assistance in the Help Center. You can check the status of your existing requests and update requests pending your response. Click here to learn more about submitting a request for assistance. We strive to respond to all service requests submitted through the Help Center within 1 business day.
With live chat we are able to accommodate more customers in a quicker pace. With new regulations being posted weekly and even daily by the Department of Education, our clients have found that being able to reach someone in a minutes notice for a quick response has increased customer communication overall. Keep in mind that not everything can be solved through a live chat but you can use live chat to request updates or a call back to any issue. You can find the Live Chat icon at the bottom right of the Help Center.
Call FAME Support at 1-800-327-5772 for call support. If we have a higher than normal call volume and wish to leave a message, we will respond to all voicemails by the end of the day if left before 4:00 pm ET.
If you prefer to use email to request assistance, you can send an email to firstname.lastname@example.org. To prevent delays in routing your email to the correct department, be sure to include your school code, contact information, and as much detail as possible regarding your question or issue. We typically respond to all email requests within 2 business days.